Traditional IT Support VS DyCom Managed Services Program

Managed Services - A New Approach to IT

Traditionally, most IT companies generate revenue through your IT problems. They send an engineer out to fix the problem and then bill you on an hourly rate.

The more problems you have, the more hours they charge and the more money they make. Your IT problem is their profit. So it's in your IT company’s interests for you to experience problems.

The New Approach

Thankfully, the IT industry is experiencing a change of thinking, and the change is Managed Services. Managed Services is a proactive approach to monitoring your network around the clock, 365 days a year, to eradicate problems before traditional IT companies would have known they existed. And rather than charging hourly rates, Managed Services are based on a fixed monthly fee.

Traditional IT Support		DyCom Managed Services
Actions are centred on specific products and specific knowledge		Our holistic approach focuses on your entire IT Operations
The focus is on technology, and technical language can be confusing and difficult to understand		We focus on your business and its performance and profits
Projects are time limited or time based		We view your projects as on-going management rather than a reaction to problems when they arise
Support is manual and dependant on people		Our support is fully automated and software enabled
Support is reactive and time consuming		We are proactive, preventing problems and placing your business in control
Requires expensive and frustrating onsite service		Over 90% of issues are resolved remotely, which is less costly and more effective
Moderates downtime, disruption and productivity loss		Maximizes your availability, productivity and profits
Commodity and transaction pricing		Charges are subscription based
Costs are variable and unpredictable and involve no planning		You have predictable cost commitments and plans for your technology

View a sample of the DyCom Managed Services report


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